I would like to apologize for your experience that you had with our online ordering system. Our website is designed to cater to many makes, models and year span of vehicles, so pertinent information (such as with or without A/C, Power Steering vs. non etc) is all the information that is needed to accurately fill a consumers order, as some vehicles it makes a difference on what parts need to be supplied. We rely on this information to quickly code your order and fill. If we left this information out it would then require an additional email or phone to the customer that in turn will delay their order. We ask these questions as they are important in certain makes and not to be a nuisance. It may not apply to your exact vehicle so it is just a simple matter of typing in yes or no. As for requiring undersized or oversized components we ask that you select the item that you are in need of and in the comments/notes section place the required sizing that is needed. This is the format that our webmaster has setup currently.
Advertisements in Hemmings are required generally two months in advance by the publisher. So if the ad runs in July I have to have it ready by the 1st of May. We try to keep all of the items in stock that we advertise but we cannot for see an over influx on a particular item ordered. But I am surprised as I checked with the Packard Department and the studs and acorn nuts are in stock. So I do apologize if the wrong information was relayed to you. Do you have the name of the individual that you spoke to? We take issues of this nature seriously and I would like to correct it on our end.
Thanks
James From
Kanter Marketing Supervisor
1-800526-1096
Ext 316
jfrom@kanter.comThis Post was from: https://packardinfo.com/xoops/html/modules/newbb/viewtopic.php?post_id=106321