Re: Smiths Classic Clocks

Posted by Packard Newbie On 2017/12/30 22:04:30

To be fair, I wanted to update this post with the resolution I reached with Jim at Smiths Classic Clocks. I did not hear back from him after informing them that my clock did not work following the second go-round with his repair shop and so I filed a complaint with the Better Business Bureau. A couple of days after that, I received an email from Jim who openly admitted that he had 'dropped the ball' with this transaction and said he was sorry and would refund my money. He has since done this and I feel he has acted reasonably and taken responsibility for failing to repair my clock.

He DID maintain that the clock worked fine at his end both times and cited possible 'amperage issues' with my power source. I had hooked it up in the car the first time and the battery was starting the engine fine and so I presumed it would run the clock. The second time I checked it with a 6 volt battery on my bench that I had just charged. The result was the same both times: it ticked for a few seconds and then quit. Can anybody shed any light on this!?!?!?

irrespective, it is on the way back from Clock Works in Wisconsin and I will test it immediately upon receipt. I guess that will tell 'the final story'.