Re: Packard Gray Engine Paint
Posted by BigKev On 2007/6/22 15:38:23
Well my box of paint arrived today from Hirsch. While 80% or my order was correct, they did send me the wrong Manifold paint. I ordered cast gray, they sent me black.
When I called, they told me I had two options. Send the wrong cans back (at my cost), and then they would send me the correct ones. OR pay for the replacement cans right now, and they would refund the wrong cans when I returned them (again at my cost).
The thing that I hate the most is there wasnt even an apology. That kinda of thing irk's me the wrong way. It's one thing if I made the mistake, but when they send you the wrong stuff, they should offer to pay for the shipping back. I would have expected better customer service. I spent over $130.00 on that order, it wasnt like I had a $10 order or something.
Anyways I packed the black cans up, and sent them back to Hirsch (at my expense). I made sure that I put a copy of my original order in the box showing that I did indeed order the correct ones. Hopefully it won't take too long to get the replacement cans.
On another note, the detail paint I order from Eastwood came in at the same time (it was on the same truck) and the entire order was correct.
You win some, ya lose some.
When I called, they told me I had two options. Send the wrong cans back (at my cost), and then they would send me the correct ones. OR pay for the replacement cans right now, and they would refund the wrong cans when I returned them (again at my cost).
The thing that I hate the most is there wasnt even an apology. That kinda of thing irk's me the wrong way. It's one thing if I made the mistake, but when they send you the wrong stuff, they should offer to pay for the shipping back. I would have expected better customer service. I spent over $130.00 on that order, it wasnt like I had a $10 order or something.
Anyways I packed the black cans up, and sent them back to Hirsch (at my expense). I made sure that I put a copy of my original order in the box showing that I did indeed order the correct ones. Hopefully it won't take too long to get the replacement cans.
On another note, the detail paint I order from Eastwood came in at the same time (it was on the same truck) and the entire order was correct.
You win some, ya lose some.
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