Re: Packard Gray Engine Paint

Posted by BH On 2007/7/1 8:30:49

BigKev -

I am not surprised to hear that your order wasn't filled properly - or even that the gray isn't the correct shade. After all, ANYONE can make a mistake. However, it's how someone handles their mistake that show what they're made of.

Alas, your recent experience is another example of INFERIOR customer service in the hobby.

In my humble opinion, that they expect YOU to ship THEIR mistake back at YOUR cost is unreasonable. That's the kind of crappy service that caused me to stop ordering from outfits like J.C Whitney.

If this is the way the Bill Hirsch company handles their mistakes, then I will no no longer recommend or use their products. I'm glad we have an open forum to discuss situations like this and warn fellow hobbyists of the potential for problems.