Re: Packard Gray Engine Paint

Posted by BH On 2007/7/1 11:11:15

Like I said, anyone can make a mistake, but I think it's their handling of the situation that stinks. They should have issued a "call tag" to pick-up the defective products - at THEIR expense - then refilled your order correctly.

The claim that their paint is guaranteed never to burn off is something of a gimmick. There's always another excuse for failure of a coating (usually surface preparation or application), and you can bet yer bottom dollar that they know it would cost you more to fight it than to walk away.

Yet, we're not talking about paint burning off here, but color.

In my humble opinion, the REAL reason that hobbyists buy this product from Bill Hirsch is the wide range of colors in engine-grade enamels, matched to specific year/make/model applications, that they offer in both brush-on and aerosol containers.

So, when they send you the wrong color, the product fails to meet the purpose for which it was intended, and the responsibility rests fully with them.

As such, I will not do business with any vendor who fails to step up to their obvious responsibility in cases like this, but remain hopeful that you get your satisfaction.

Keep us posted.