Trouble ordering parts

Posted by Roundsy On 2018/10/11 12:36:23

I don't want to say the wrong thing about a company with a long history in antique auto parts so I'll try to walk on eggshells here. I called Kanter on October first to order a water pump for my motor. I was told there was one available in the warehouse so I ordered it. My card was charged the next day and I have not received the pump or any information about it since. I have been trying to contact someone to ask about it all day and no one picks up in the Packard department. When I reach customer service I get transferred to the Packard department again. No one has answered my voice mail and the last time I called the phone was out of order. I live in Connecticut and Kanter is in New Jersey. Is it wrong to think I should have my part? Again I don't want to say anything bad I just have not dealt with this company in recent years and I am not sure what to expect.
Don Rounds