Re: Trouble ordering parts

Posted by HH56 On 2018/10/11 13:01:13

I don't know if Hershey has anything to do with your timing and they are or were moving into a new warehouse over the last few months but having said that, even a year or two ago the shipping and packing seemed to take a long time compared to other vendors. Regular orders seem to be at least 2 weeks before anything leaves the warehouse and longer if it is something made to order. Max is sometimes slow too so I guess it is something we live with but it is a bit frustrating.

As to the phone, no change there. I try to order online for the most part but on the few occasions I had to phone in the phone did ring and ring and ring before someone would finally pick up -- and yes, if you go to the customer or regular line they transfer you back to the Packard line which starts ringing again. I think there are only a couple of people routinely in the Packard dept and if searching for parts or one is gone then I'm sure the other is overwhelmed.