Re: Top Five by J.D. Powers

Posted by bkazmer On 2009/3/25 10:19:18

The data John refers to is the Initial Quality Survey - it is was it reports to be, but is often misused. It surveys defects on newly purchased cars - the OEM's like it because it pertains to what they are selling now. It has little correlation (I mean that in the statistical sense) with repurchase decision. There is a much less sexy survey done on defects after several years of ownership. That one correlates highly with repurchase decision. Makes sense.

Please , let's go back to Packards - we don't have the political diatribes here that the Buick forum is plagued with.