Universal Tire Company
Posted by Tom (Packin31) On 2013/3/13 12:35:11
All,
I had purchased new Firestone Whitewall tires from Universal Tire Company last year. Installed them last summer and they look great. See Tire_Summer picture attached.
Had some issues with steering shake which I did not before new tire. Took the tire to a truck shop and they are way out of balance. Summer/Fall went fast so I did not have time to get them balanced.
Over the winter I check up on Old Bessie and notice that the Whites have turned yellow on the edges. See Tire_Winter pictures.
I wrote to Universal Tire Company and mention in my email the issues I had with the out of balance and the yellowing of the white. Gary from Universal wrote back and had some comment back. Instead of emailing back and forth I called him directly.
I explained to him that I had not used and type of tire cleaner, shiny stuff etc. Gary's response was it is a manufacture flaw of when they installed the whites. Gary stated they stand behind their products and are shipping me out 4 new tires free of charge. I will just need to ship back the other ones.
It's great to have service like Universal Tire Company and a very nice gentlemen like Gary to talk to.
Attach file:
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I had purchased new Firestone Whitewall tires from Universal Tire Company last year. Installed them last summer and they look great. See Tire_Summer picture attached.
Had some issues with steering shake which I did not before new tire. Took the tire to a truck shop and they are way out of balance. Summer/Fall went fast so I did not have time to get them balanced.
Over the winter I check up on Old Bessie and notice that the Whites have turned yellow on the edges. See Tire_Winter pictures.
I wrote to Universal Tire Company and mention in my email the issues I had with the out of balance and the yellowing of the white. Gary from Universal wrote back and had some comment back. Instead of emailing back and forth I called him directly.
I explained to him that I had not used and type of tire cleaner, shiny stuff etc. Gary's response was it is a manufacture flaw of when they installed the whites. Gary stated they stand behind their products and are shipping me out 4 new tires free of charge. I will just need to ship back the other ones.
It's great to have service like Universal Tire Company and a very nice gentlemen like Gary to talk to.
Attach file:
(36.95 KB)
(39.89 KB)
(61.81 KB)
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