Re: Response from vendors
Posted by portlandon On 2009/12/5 1:18:13
Alot of vendors have more than 1 customer, so they often spread themselves thin helping everyone out.
Antique automotive cars are a Hobby. If these cars were everyday drivers, than yes the parts departments would be as busy as a GM or Ford parts counter. Their parts shelves would be deep and plentiful. However, sometimes it takes time for vendors to get parts quickly because they only stock some items seasonally, or in quantities of 5 because that literally is a 3 year supply!
Returning calls should be done. I can't really justify ignoring people. I must say that afew of my calls fall through the cracks just due to being lost in the shuffle. I don't value a customer on how much they spend, but how easy they are to satisfy.
Being in a company that sells classic car parts globally, I sometimes notice that expectations differ on geographic lines. Most of my East coast customers want their parts the day before they ordered them. They are always in a hurry. Australian customers always expect their orders to arrive in 4 weeks, so when you deliver it to them in 1-2 weeks you are seen as a miracle worker, and have made a friend for life.
Most parts businesses are eager to please, because word of mouth & the internet can really destroy a business. For The Antique car business (especially marque exclusive vendors) it really is a small world. You may think vendors all know eachother, and you are absolutely correct in thinking so. Most vendors try to outdo eachother, so don't be afraid to mention another vendor by name just to let them know they aren't the only show in town. If there is one thing that can humble a vendor, its letting them know that your business can go elsewhere.
So give that other vendor another call, they might just be unloading a truck, or rebuilding a part they can't put down, or maybe they just need a bee put in their bonnet to get them off their ass and get back to work.
Or they could be looking for the part you asked for in your message in this mess:
Attach file:
(27.59 KB)
Antique automotive cars are a Hobby. If these cars were everyday drivers, than yes the parts departments would be as busy as a GM or Ford parts counter. Their parts shelves would be deep and plentiful. However, sometimes it takes time for vendors to get parts quickly because they only stock some items seasonally, or in quantities of 5 because that literally is a 3 year supply!
Returning calls should be done. I can't really justify ignoring people. I must say that afew of my calls fall through the cracks just due to being lost in the shuffle. I don't value a customer on how much they spend, but how easy they are to satisfy.
Being in a company that sells classic car parts globally, I sometimes notice that expectations differ on geographic lines. Most of my East coast customers want their parts the day before they ordered them. They are always in a hurry. Australian customers always expect their orders to arrive in 4 weeks, so when you deliver it to them in 1-2 weeks you are seen as a miracle worker, and have made a friend for life.
Most parts businesses are eager to please, because word of mouth & the internet can really destroy a business. For The Antique car business (especially marque exclusive vendors) it really is a small world. You may think vendors all know eachother, and you are absolutely correct in thinking so. Most vendors try to outdo eachother, so don't be afraid to mention another vendor by name just to let them know they aren't the only show in town. If there is one thing that can humble a vendor, its letting them know that your business can go elsewhere.
So give that other vendor another call, they might just be unloading a truck, or rebuilding a part they can't put down, or maybe they just need a bee put in their bonnet to get them off their ass and get back to work.
Or they could be looking for the part you asked for in your message in this mess:
Attach file:
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