Re: After the Packard plant closed...

Posted by BH On 2010/9/29 10:24:33

We had to write Product Quality Reports on a "random" sample in our districts (a couple of cars per dealer visit) for new models - annually and any mid-year intros. Frankly, I don't think those reports accomplished much - except that we'd get called on the carpet for badmouthing vehicles or if a real POS slipped past us.

The M-bodies were a special mission - a witch hunt, IMHO.

Some automakers wasted a lot of time and money at the wrong end of the quality equation (and still do).