Re: Urgent Help Contacting Business in The States, Please.

Posted by IrishPackard On 2012/1/27 16:41:38

Hi,

Firstly, thank you for your help.

On the 9th Jan 2012, I ordered a Zenith carb directly from Lock in VAP.

On the 10th, Lock emailed me the total cost inc.shipping, which came to C.$560.00.

On the 11th, my credit card was debited with the above amount.

No Tracking number was forwarded to me at that stage, although was promised.

On the 23rd Jan, I called Lock as I had expected delivery by then. I had sent numerous emails to VAP but never received a reply. On the telephone, he said they 'problems with shipping' and the carb was sitting on his desk for almost 2 weeks. He promised to ship the next day.

On the 24th Jan, I again called him, he said he was 'just about to contact me with a Tracking number'. He did give me a number, but not a Tracking Number. (more below)

On the 25th, I used the USPS Tracking Number service to check the progress of the package. There was no movement. I called the USPS directly, they told me it was not a tracking number but a Customs Number, it was not proof of the package having been presented to the USPS for delivery and they had no record of the package in their system. (This number is one that is generated when the shipper prints a receipt for postage paid in the office/home, as such, it is outside the USPS delivery system)

At this stage, I tried to call/fax/email Lock, but to no avail. All phones lines to VAP and its sister companies were either, 'disconnected or not in service', no replies to emails, and Faxes could not get through.

Yesterday, I contacted some people in Denver would said they would look into the matter.

Today was the first time the package showed up on the tracking system;

Your Item's Status
Your item was processed through our ISC (USPS) facility on January 27, 2012 at 11:19 am. The item is currently in transit to the destination.

Thats around 18 days since the item was supposedly shipped and considering the apparent 'close down' of VAP operations, lack of communications and half truths, who would not be worried?

If the package arrives, it is only as a result of pressure, and I certainly not deal with VAP again, assuming they are still in business.