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Re: Torsion Level Problem
Home away from home
Home away from home

Hello Jed,

It is great to hear that your car is up and running once again. The Kanter front end rebuild kit for your year Packard contains the following

STD FEK 55-6 W/ TL

I double checked with Fred on this as I was not with the company at the time of your purchase and was concernd when I saw your post.

If you ever have a question about our products or service please feel free to contact me directly through PM here or by email at jfrom@kanter.com

I am here to help

Below I have also attached a scanned copy from a labor rate book we have here on the amoount of time it should have taken to replace the control bushing on your car. So you can compare it your shops.

James From
Marketing Supervisor
Kanter Auto Products
Ext 316

<a href="http://s671.photobucket.com/albums/vv ... urrent=fredproj.jpg" target="_blank"><img src="http://i671.photobucket.com/albums/vv ... sRFrom/fredproj.jpg" border="0" alt="Photobucket"></a>

Posted on: 2012/8/20 13:26

Re: 1936 Packard 120B Business Coupe engine rebuild
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I would like to apologize for your experience that you had with our online ordering system. Our website is designed to cater to many makes, models and year span of vehicles, so pertinent information (such as with or without A/C, Power Steering vs. non etc) is all the information that is needed to accurately fill a consumers order, as some vehicles it makes a difference on what parts need to be supplied. We rely on this information to quickly code your order and fill. If we left this information out it would then require an additional email or phone to the customer that in turn will delay their order. We ask these questions as they are important in certain makes and not to be a nuisance. It may not apply to your exact vehicle so it is just a simple matter of typing in yes or no. As for requiring undersized or oversized components we ask that you select the item that you are in need of and in the comments/notes section place the required sizing that is needed. This is the format that our webmaster has setup currently.
Advertisements in Hemmings are required generally two months in advance by the publisher. So if the ad runs in July I have to have it ready by the 1st of May. We try to keep all of the items in stock that we advertise but we cannot for see an over influx on a particular item ordered. But I am surprised as I checked with the Packard Department and the studs and acorn nuts are in stock. So I do apologize if the wrong information was relayed to you. Do you have the name of the individual that you spoke to? We take issues of this nature seriously and I would like to correct it on our end.

James From
Kanter Marketing Supervisor
Ext 316

Posted on: 2012/7/27 12:16

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