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Don,

Are you looking for a lawyer to quote you a price to write the letter for you?

I understand your frustration, but what I learned is that the best way out of a bad situation is the fastest way. Swallow your pride and move on, life is too short!

Don- I am not licensed to practice in the state of California but you are getting your blood pressure up over a matter of principal. We in the profession advise that principal pays. If the other party is not responding to your calls, odds are better than even that they will not respond to a letter from a lawyer. People,who are not used to being threatened with suit may tremble upon receiving correspondence from a lawyer but those who engage in.these types of practices will use the letter for toilet paper or practice of their hook shot......and you will be charged for the time.
If you reside in the vicinity of the other party, most jurisdictions have small claims courts to deal with these matters. Other jurisdictions have a consumer protection department usually listed in the directory of state services.
All things considered, you have spent more time on this post that most clocks are worth.....assuming you value your time. If you need a restored clock and the price is right....pay the bill or waste time looking for a replacement and the aggravation of finding someone to restore it.
My mentor once advised that you must learn the difference between problems and inconveniences. A lump in your oatmeal is not the same as a lump in your wife's breast. It you do not learn to distinguish the difference, life gets too dramatic.
RJR

Just another sign of the times. Everyone is upset and disrespected with/by everyone else, including me. Sad state of affairs in this country.
We used to do business by word and with a handshake. That went out of fashion over the last decades of "global" cutthroat business.
Legal system is not helpful in these regards. If work was done, you'll have to pay, aka mechanics lien, if you want your clock back at this point. The 99% suffers for the 1% abuses.
eg; I was on the phone yesterday with a supplier, who sent the wrong parts in a kit and asked me why I didn't call sooner after I ordered the right ones elsewhere. I had, but he was "too busy" to answer the phone when I called and had to leave a message with the lady that answered the phone. So he thinks it's my fault he doesn't know what parts go in what make and year auto. No refund because I had to open the package to find out the parts didn't fit, which is his "policy". Not worth the argument, so I bought parts from others and his business will suffer. Fool me once...
signed,
A. Cynic