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Here is an amusing blurb from the 1942 service letters in reference to tire pressures supposedly being higher in the 1942 cars. I checked and they weren't.

"We are receiving more criticisms on body rattles and harsh ride than ever before. They are not the fault of the car. It is such an easy matter for you to head off these complaints and prevent customer disastisfaction (sic) that there is no reason why the criticisms should exist."

Nothing turns off customers like telling them they don't know what they are talking about.

The old senior cars were better riding. A low mileage 38-39 Twelve is unbelievably good. It's hard to describe the first impression one gets after going a few blocks. Way better than any of these modern cars including those crazy pick up trucks that are being marketed as family vehicles.

Agreed. I had a chance to service a one-family owned '39 Twelve Club Sedan that had not been cursed with sidemounts. Believe it had 40 odd thousand miles. The car was unbelievably smooth, calm, and easy to handle for such a large beast.

What was the next paragraph? Was the dealer advised to do something to head off the complaints?

Deflate the tires??